Hi Natural Gems!
I hope this message finds you and your family and friends well. During this unprecedented time I want to take a minute to share what A Natural Gem will be doing from here on out to ensure the safety of our community, customers, and ourselves while we adjust to this new normal. We will be wearing masks and gloves when handling any aspect of an order. It has not been determined by the CDC how long the virus can survive on precious metals and gemstones so we will be working with an abundance of caution. All jewelry that is safe to be cleaned in an ultra-sonic cleaner will be sanitized before being packaged. Any stones that are not safe in an ultra-sonic cleaner will be held for 72 hours after packaging, unless the shipping time will exceed 72 hours. We want your package to be safe to open as soon as you receive it! We are working with our insurance company to create a secure, contact free way to complete appraisal and gemstone identification services to those who are interested. We will update you on this when we have more information. Design services will be held virtually when possible via video chat, appointments may be scheduled through the services scheduler. Unfortunately appraisals, gemstone identification, and jewelry repair do require contact with the customer's jewelry. We are working on a way to follow CDC guidelines for social distancing and security of your pieces to be able to resume these services. We are working to find the balance between safety and providing you with the services you need! Stay tuned for updates and new arrivals to the online store! It's been a difficult time for everyone but better days are ahead and we look forward to spending them with you!
Thank you and stay safe!
Heather Hoehn, GIA GG, NAJA Member